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Network Support and Management
Today most businesses are heavily reliant on IT to run their day-to-day operations. Most would agree that a dedicated, in-house IT department would make operating a business a lot easier. But it may not always be possible to maintain a large in-house staff of IT personnel. Having a group of highly-trained IT professional in-house could be costly. But with our network support and management service, you can have affordable, specialised expertise matched to your requirement.
CCGIT is committed to providing vital expertise to support our clients in operating their business in the most efficient and effective way. We realize your IT systems are critical to your daily operations, so we are here to provide you with the best solutions. Key features of our network support and management service provide:
Facilities Management
Facilities management encompasses the general management of your IT facilities. It is envisaged that this function would be performed in parallel with your staff.
Our approach to management of the IT environment will be via jointly developed controls and reporting procedures. This methodology will free your staff from excessive diversion from their jobs, and also empower them with more information for decision making than they would have previously experienced.
Systems Building, Support & Management
Systems refer to the environment that run and support your applications. This incorporates the PC Workstations, File Servers and the Windows operation systems that provide software services.
We will ensure efficient and reliable operations of the underlying LAN/WAN/Wireless Network and Workstation environment through management of systems installation, ongoing maintenance and support.
One Stop Network Infrastructure Shop
CCGIT can provide totally independent advice and expertise on all facets of telecommunication network infrastructure cabling and IT networking from system design and equipment selection through to optical fibre, structured cabling systems (UTP), copper cable, wireless, RF and plant and equipment installation, testing and commissioning.
IT Audit
As part of the initial setup, CCGIT will offer a free basic audit of all servers, security and networking equipment. A written audit report will give us more detailed knowledge of your environment and also helps you to identify any potential issues that may affect your day-to-day business operations.
Performance Analysis
CCGIT can provide you the monitoring service to your network. The performance analysis report will give you a clear understanding of the ability of your IT infrastructure and address any performance problems in your current configuration. We can make recommendations for any changes that may improve your network efficiency.
Strategic Planning & Consulting
We will assist you by providing the technology perspective to strategic business planning, for instance, security planning. Our knowledge of your business will enable us to become an effective partner in the development of your business.
SQL Database Administration
CCGIT offers the complete SQL DBA services from planning, installing, maintaining and supporting your SQL Server.
Scheduled Maintenance
Regular scheduled maintenance of your computer systems will ensure potential system issues are identified and resolved before they turn into serious problems.
Services Delivery Method
Services will be delivered utilising a variety of methods including Telephone Helpdesk, On-Site Support and Remote Support.
Key Benefits of Our Services:
 Pay for only what you need
You will never pay for anything more other exactly what you need. This avoids having to hire personnel that will not be needed later.
Extended Support
We are committed to provide 24 x 7 on call support, which gives you more comprehensive support services that you could have in-house.
High-quality Services
You can take advantage of our experiences without hiring and training your staff.
Cost saving
You can convert fixed costs into variable costs, releasing capital for investment elsewhere in your business, and also allows you to avoid large expenditures in IT operations.
We understand each customer may have unique requirements for their business needs. Why not arrange an IT assessment for your business with one of our friendly advisors. Contact us for a further discussion of your requirements.
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